Help
Find the right answer without leaving the learning path.
Use this page when you are not sure whether the answer belongs to learning, courses, billing, settings, or technical support.
FAQ: Learning
Do I need tone marks?
No. Type plain Pinyin and use feedback, audio, and Review to correct the sentence.
Which mode should I start with?
Start with Guided Mode if the sentence is understandable. Use Watch Mode first when the sentence needs explanation.
What should I do every day?
Use the 5-minute loop: Watch one sentence, type a few Guided sentences, then review the newest missed items.
FAQ: Courses
Which course should a beginner choose?
Choose a Beginner course with short sentences. Add HSK or custom courses after the sentence loop feels familiar.
Can I use my own material?
Yes, custom and imported-material workflows are explained in Create Courses. Access and limits depend on the current plan.
Are HSK courses separate from everyday courses?
They serve different goals. HSK courses follow level-based study, while everyday courses focus on practical situations.
FAQ: Billing
What does Pro add?
Pro gives broader course and mode access, more custom course capability, and Mistakes that are not capped at 30.
Who handles billing?
Billing and checkout are handled through Paddle.
Can I get a refund?
Mandarinput offers a 7-day refund window for eligible purchases. Read the refund policy for details.
FAQ: Technical
A signed-in page looks slow after refresh.
Some pages load account data before all details appear. Recent activity and account-specific lists can arrive after the static page shell.
Practice does not accept my answer.
Check for missing words, extra words, and spacing. Use plain Pinyin without tone marks.
Audio is not playing.
Check browser audio permissions, turn off aggressive content blockers for the page, and try replaying the sentence after a refresh.
Contact us
Email [email protected] with your account email, the page where the issue happened, and a short description of what you expected to see.