1. Refund Window (14-Day Minimum)
We offer a minimum 14-day refund policy. You may request a refund within 14 days of your initial purchase date.
2. How to Request a Refund
Please email us at [email protected] with:
- The email address used at checkout
- Any order/transaction details you have (if available)
- A brief reason for the refund request
3. Processing Time
If approved, refunds are returned to the original payment method. Processing time can vary depending on your bank or payment provider.
4. Contact & Operator
Operator / legal entity: Shanghai ChenXingrong Network Technology Co., Ltd.
Support: [email protected]